Is Your Customer Service Killing Your Revenue?
When you have the right processes for your technicians to succeed in customer service, your shop can achieve a higher level of success.
Why Training Will Help You Get and Keep Skilled Techs
Ask a typical shop owner what the best way to keep techs loyal is, and the most common answer will be “money.” But this isn’t correct — it’s been proven […]
A Moving Target Is Always Tougher To Repair. Keep Intermittent Faults From Becoming Consistent Headaches.
Case Study #342, 1997 Camry Stalling “My engine won’t start.” A no-start is usually an easy diagnosis, but it’s really irritating when the engine starts immediately after the tow truck […]
Quality Control Case Study
The quality of work being delivered to customers was very high, but complaints were coming in due to residual issues. These complaints would negate all the positive core work that […]
How to Make Your Auto Repair Shop Approachable to Car Novices
For the unversed car owner, taking a vehicle in for repairs can be a somewhat daunting task. Auto repair shops are notorious for being “boy’s clubs” where the answers […]