RepairPal Certified auto repair shop, Christian Brothers Automotive – Robinhood, led by Gene Nardone, is a shining example of service and integrity in Winston-Salem, NC. With a mission to honor the Lord in every decision, Gene and his team focus on providing honest and ethical auto service while making their community a better place. At Christian Brothers Automotive – Robinhood, it’s not just about fixing cars—it’s about building relationships and delivering personalized care that addresses each guest’s needs.
1. How did you get into the automotive industry?
“We love serving others in our community and wanted to do that in a tangible way.”
Gene’s passion for serving others is the foundation of Christian Brothers Automotive – Robinhood. Inspired by a desire to make a meaningful impact in his community, Gene and his team use their automotive expertise to provide tangible repair services and support to their neighbors, turning everyday car repairs into opportunities to show kindness and care.
2. What do you want your shop to be known for?
“Loving our guests by providing honest and ethical service.”
At Christian Brothers Automotive – Robinhood, the focus is on treating every guest with respect and integrity. Gene and his team are dedicated to offering transparent, customized service that meets each customer’s unique needs. By prioritizing honesty and building trust, they’ve created a shop that guests know they can rely on.
3. How do you differentiate your shop from other repair facilities?
“We focus on honoring the Lord in every decision we make. Our goal is to make our community better by treating every guest with honest service customized to address their needs.”
Gene’s faith-driven approach sets Christian Brothers Automotive – Robinhood apart. Every decision is guided by a commitment to integrity, and the shop is focused on not just repairing vehicles but improving lives. This personal touch creates a welcoming environment where guests feel valued and supported.
4. Is your shop involved in the local community or auto community?
Community involvement is at the heart of Christian Brothers Automotive – Robinhood. Gene and his team actively engage with their community, offering support and resources to those in need. From volunteering to charitable acts, the shop strives to be a beacon of positivity in Winston-Salem.
5. What strategies have you found most effective for retaining customers?
“Providing transparent advice. We document every recommendation so there is no doubt that the recommended repair is the right repair for their needs.”
Transparency is key to building trust, and Christian Brothers Automotive – Robinhood excels at it. By documenting every repair recommendation, Gene ensures guests understand the reasoning behind their repairs, fostering confidence and peace of mind.
6. What tools or software do you rely on to manage your shop’s operations efficiently?
“Tekmetric, AutoFlow, Slack, All-Data.”
7. Can you share a success story where your shop went above and beyond for a customer?
“We recently completed thousands of dollars of repairs for very little cost to the car of a single mother of six who is living in a motel with the kids and was having a hard time making it to work.”
Gene and his team embody generosity and compassion. When a single mother of six struggled to maintain her car while living in a motel, Christian Brothers Automotive – Robinhood stepped in, covering the cost of extensive repairs. This act of kindness not only helped her get back on the road but also provided stability during a difficult time.
8. In what ways do you encourage feedback from employees on improving customer satisfaction and workplace morale?
“We love our team. Lots of people say that they have a family at work. At Christian Brothers, we share each other’s lives in and out of the shop.”
Gene fosters a close-knit team environment where employees feel valued and supported. By creating a workplace that feels like family, Gene ensures that his team is motivated to provide exceptional service and maintain a positive, welcoming atmosphere for guests.
9. What is your proudest achievement as an auto shop owner?
“The praise we receive from our guests is overwhelming.”
For Gene, the greatest reward is hearing positive feedback from guests who appreciate the care and service they receive. Knowing that his team is making a difference in the lives of their customers is a constant source of pride.
10. What advice would you give to someone just starting out in the auto repair business?
“Stop and talk to your guests. Look them in the eye and carefully respond.”
Gene emphasizes the importance of personal connection in building trust with customers. By taking the time to listen, make eye contact, and respond thoughtfully, shop owners can foster relationships that lead to repeat business and lasting loyalty.
11. Where do you see the automotive industry heading in the next five years, particularly concerning the ability to retain customers?
“This is a recession-proof industry. In light of the difficulty going on in the economy, maintaining cars is a great industry to be in.”
Gene is optimistic about the future of the automotive industry, seeing it as resilient even in challenging economic times. He believes that shops that focus on customer service and honesty will continue to thrive as drivers seek out reliable, trustworthy repair facilities.
At Christian Brothers Automotive – Robinhood, Gene Nardone and his team combine ASE-certified expertise with a commitment to ethical service and community involvement. From routine maintenance to major repairs, RepairPal Certified Shop Christian Brothers Automotive – Robinhood in Winston-Salem, NC, is a trusted name for car owners seeking reliable, personalized care.
