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Privacy Policy

Privacy Policy This privacy policy was last modified on April 20, 2017. RepairPal, Inc. ("RepairPal," "Company," "we," or "us") knows that you care how information about you is used and shared. This Privacy Policy explains what information of yours will be collected by RepairPal when you use RepairPal.com and related services (the “Service”), how the information will be used, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. Information We Collect User-Provided Information: You provide us information about yourself and your vehicle(s), such as your name, phone number and e-mail address, the make, model, year, mileage and repair history of your vehicle(s), when you register with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses.
 Tracking Technologies: We, RepairPal and…

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Our Data Can Help Your Shop — Even if You Don’t Join RepairPal

(Be sure to check out the sample certification report in this blog post to see what yours will look like.) Fine-tuning processes in just a few areas can often dramatically improve sales and productivity for a repair shop — if the data to make those fine-tuning decisions is available. Small upgrades that can add up to big revenue boosts for repair shops. However, most shops don’t have access to the high-priced consultants who analyze shop processes, customer reviews and productivity. This means they don’t get the data and insights that lead to these small but important changes. So these repair shop owners do one of two things: Change nothing, hoping at best to stay at the same level of success (even though the market is constantly evolving) Try a little bit of everything in the hopes that something sticks (also called the “spray and pray” approach) Neither option helps a repair shop grow in a…

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How to Use the Call Recorder Feature on the Shop Dashboard to Improve Sales for Your Repair Shop

While the most popular feature of RepairPal Certification is the steady stream of quality new customers to your shop every month, there is a treasure trove of additional perks to help your shop increase revenue. Today we’ll explore one of the hidden gems, the Call Recorder. This is the first in a series of posts exploring the many features of RepairPal Certification. Future readers can click here to see all posts in this series. Every RepairPal Certified Shop gets a profile that includes a special phone number and contact link. This is how we track who comes to your shop from our program. This works seamlessly...your customer connects directly to you, and there is no delay. However, on the back end, the call is recorded and logged for your convenience. When you log into your Shop Dashboard, you can see every single customer contact we’ve sent you that day, week, month, or year. AND you…

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10-Point Checklist to Get More Customers and Higher Income in 2018

You get so busy during the day running your repair shop that it's sometimes hard to find the time to take a step back and plan for a more prosperous future. That's why we created this simple checklist to help you quickly and accurately review your shop's annual performance in... Attracting new customers Getting more repeat business from existing customers Converting more phone calls into appointments ...and then using that information to increase your success in the next 12 months. Bookmark this 10-point checklist and use it once per year to keep your repair shop business growing with quality customers. Download & Print: 10-Point Checklist for 2018 Part 1: Review the Previous 12 Months If you don't know where you are, then you'll have a hard time reaching your destination. This necessary first step of reviewing the past 12 months is also (thankfully) the easiest. The information is already there in your shop management system, RepairPal…

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5 Ways to Get More Customers for Your Repair Shop During the Holidays

Getting new customers for your repair shop is about more than just advertising everywhere and crossing your fingers people remember you when they need service. You'll get better results by focusing on building relationships and establishing strong partnerships than you will in sending a coupon to every single potential customer in your area. And the good news is these actions are often easier, cheaper, and faster than blasting your shop's name across every media platform you can find. Keeping this strategy in mind, here are 5 tips to grow your repair shop during the holidays. #1: Get More Repeat Business Using Mom's Advice Mom told you to do it because it was polite. But did you know that saying "thank you" is also profitable, especially during seasons of goodwill and gratitude? Thank you emails enjoy a whopping 42.51% average open rate (Source: Remarkety), performing better than almost any other type of email. And these emails get…

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