RepairPal’s after party photos from the Rockhouse Bar, after the AAPEX Expo show, November 2018.
Located at the Venetian Hotel in Las Vegas. Feel free to check out our Social Media pages for more pictures from our parties. Keep checking back, as we’ll be adding more shows to our list in the coming months.
For more information, please contact us at email@example.com.
We’re on the road again! RepairPal will be exhibiting at the following trade shows in 2019.
Come meet our experts while we demonstrate all the exciting services RepairPal offers. Keep checking back, as we’ll be adding more shows to our list in the coming months. For more information, please contact us at firstname.lastname@example.org.
In a busy auto repair shop environment, the process of maintaining and repairing vehicles tends to dominate everything else. But think about it for a moment: are those vehicles your customers?
Of course not! The owners and drivers of those vehicles are your customers. And the type of experience they have while interacting with the people in your shop is the key to:
This all points to the importance of customer service in the success of your business. Customer service is the responsibility of everyone in your organization, from the owner down to the part-time employees. All it takes is one negative interaction to turn off a customer for...
Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day.
Words are powerful — we know that. But the right words are even better. The best thing you can do for an emotional customer is to tell them exactly what they want to hear.
No, not about their car. Despite what they’re saying, the car is not their underlying worry. It’s the expense of the repair that worries them — spending a lot of money on it. Or it’s the inconvenience of not having transportation when the car breaks down. Or it’s the decision they feel being forced on them — should they spend money on repairs or trade the car in for a new one?
Those are the real issues you need to talk with them about. That’s why they brought their vehicle to you. They already have some...