How to Improve Your Revenue with Great Customer Service
Customer Service Starts with Going that Extra Mile In a busy auto repair shop environment, the process of maintaining and repairing vehicles tends to dominate everything else. But think about […]
Retaining Customers: A Best Practice Guide
When it comes to acquiring new customers or retaining current customers, there are a couple of methods to choose from. Some ways are: The time and money you spend on […]
Keeping Customers Safe While Their Cars Are In For Service During COVID-19
Easy Ways to Enhance a Customer’s Experience
One of my few childhood memories in a mechanic shop was actually in a quick drive-thru lube service in Milwaukee. I was probably 7 years old, and my mother needed […]
Educating Your Customers Part 3, Words That Sell
Educating Your Customers Part 3, Words That Sell In Part 2 of this series, we said there’s more to know about selling repairs than simply explaining what the car needs. […]