As a service advisor, you know that keeping your customers happy is key to a successful service department. To help you do just that, we’ve compiled a list of five simple tips that can make a big difference in your customer service game.
- Keep Your Workspace Clean and Organized
When things get busy, it’s easy to get overwhelmed and lose track of what’s going on. That’s why it’s important to keep your workspace clean and organized. Not only will this help you stay on top of things, but it will also make a good impression on your customers. Aim to handle no more than 15 customers per day for maximum efficiency.
- Update Your Customers, Even When You Don’t Have News
Your customers want to know what’s going on with their vehicle, even if there’s no update yet. Take the time to call them and let them know that you haven’t forgotten about them. Even a quick message to say that you’re still working on it will go a long way in keeping them happy.
- Keep Your Appearance Professional
As a service advisor, your appearance matters. Make sure to keep your clothes clean and tidy, and avoid overpowering cologne or perfume scents. Small details like this can make a big difference in how customers perceive you.
- Create a To-Do List and Stay on Track
When things get hectic, it’s easy to forget what you need to do. To stay on track, create a to-do list at the start of each day. Make sure to cross off tasks as you complete them. This will help you stay accountable and ensure that you don’t miss anything important.
- Take the Time to Do a Road Test
When a customer has a noise, vibration, or harshness (NVH) concern with their vehicle, it’s essential to go on a road test with them. This will help you diagnose the problem accurately and minimize the risk of misdiagnosis. If you can’t do it, have a technician go for a road test before the customer leaves.
By following these simple tips, you can improve your customer service as a service advisor and keep your customers happy. Happy customers are the key to a successful service department, so it’s worth taking the time to get it right.
