Customer Service Starts with You Going that Extra Mile for Your Customer In a busy auto repair shop environment, the process of maintaining and repairing vehicles tends to dominate everything […]
Kevin Millard’s 23-year-old repair shop survived Hurricane Andrew and the 2008 economic collapse, but he wasn’t sure if he could beat the odds of getting found on Google once people […]
Thank you to all who attended this live webinar with RepairPal and AutoShopFollowUp.com. If you missed this webinar, don’t worry. You can click the image above to view the recording. During […]
Increase Business at Your Auto Repair Shop by Improving Relationship Quality and Strengthening the Customer Loyalty Chain
It’s a question that is rarely far from your mind as an auto repair shop owner or service advisers: How can I increase business at my auto repair shop?
According to recent findings in the Journal of Creating Value, auto repair shops need to put just as much effort into relationships as they do repairs. After conducting a telephone survey of a random sample of 408 customers of auto repair and maintenance services, they discovered some important insight into what creates valuable, life-long customers.
As an auto repair shop, much of your success depends on bringing in a steady stream of new customers. After all, the person who comes in today for a repair […]