Price Questions Over the Phone
Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask […]
Perfect Your Customer Experience to Attract and Retain Auto Repair Customers
When we talk with auto repair shop owners who ask us, “How do I increase business at my auto repair shop,” we always ask them to evaluate the customer service […]
Improve Phone Skills to Increase Business at Your Auto Repair Shop
Sometimes the most effective strategies you can implement to increase business at your auto repair shop are also the simplest. When a customer calls your shop to learn more about your […]
Find New Auto Repair Customers by Emphasizing Your ASE Certification
The National Institute for Automotive Service Excellence (ASE) is a widely recognized certifying entity within the car repair industry. Although you do not have to have earned an ASE certification […]