Is Your Customer Service Killing Your Revenue?
When you have the right processes for your technicians to succeed in customer service, your shop can achieve a higher level of success.
Dealing with Emotional Customers – A Guide
Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we […]
Price Questions Over the Phone
Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask […]
Why Training Will Help You Get and Keep Skilled Techs
Ask a typical shop owner what the best way to keep techs loyal is, and the most common answer will be “money.” But this isn’t correct — it’s been proven […]
How to Boost SEO Performance of your Repair Shop Website
Today we’ll explore the RepairPal Shop Profile — and how it can boost the SEO performance of your own repair shop website.