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Customer Service in The Palm of Your Hand

We live in a world of mobile technology with phones, laptops, tablets, and now even watches. Having programs and tracking at the touch of a finger increases the speed of service, efficiency in monitoring, and direct communication with customers. Auto service companies have a handful of different programs or software they can choose from to best fit the needs of...

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What Do “Best Practices” Really Mean?

“Best practices” is a term that is often thrown around and that means a lot of different things to a lot of different people. At RepairPal, we use the term to describe what our automotive team has determined makes up a quality automotive repair facility. My team consists of very experienced automotive professionals who have a wide range of experience...

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Don’t Become a Dinosaur: Learn, Adopt, Adapt

These days, the automotive industry is rapidly changing and the processes that were once in place and accepted as standard (with their antiquated practices and outdated technology) are quickly becoming the old way of thinking. The successful shops with forward-thinking owners and managers will adopt these changes and adapt while the rest will fall off the radar and get left...

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Part I: How’s Your Intake?

Have you ever thought about your process of intaking a customers vehicle and how it is delivered to them after their repair/service is complete? I know I keep harping on

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Master Your Phone Skills!

Real World Examples: the Good, the Bad, and the Ugly RepairPal Certification Manager Jill Trotta, talks to dozens of repair shops every week, and RepairPal generates thousands of consumer calls

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Getting Rid of the Upsell

As a 23-year industry veteran, I have found that the thing consumers hate most in the automotive industry is the UPSELL.  It’s synonymous with pressuring someone into buying something they

Read more >

Customer Service in The Palm of Your Hand

We live in a world of mobile technology with phones, laptops, tablets, and now even watches. Having programs and tracking at the touch of a finger increases the speed of service, efficiency in monitoring, and direct communication with customers. Auto service companies have a handful of different programs or software they can choose from to best fit the needs of...

Read more >

What Do “Best Practices” Really Mean?

“Best practices” is a term that is often thrown around and that means a lot of different things to a lot of different people. At RepairPal, we use the term to describe what our automotive team has determined makes up a quality automotive repair facility. My team consists of very experienced automotive professionals who have a wide range of experience...

Read more >

Don’t Become a Dinosaur: Learn, Adopt, Adapt

These days, the automotive industry is rapidly changing and the processes that were once in place and accepted as standard (with their antiquated practices and outdated technology) are quickly becoming the old way of thinking. The successful shops with forward-thinking owners and managers will adopt these changes and adapt while the rest will fall off the radar and get left...

Read more >

Part I: How’s Your Intake?

Have you ever thought about your process of intaking a customers vehicle and how it is delivered to them after their repair/service is complete? I know I keep harping on

Read more >

Master Your Phone Skills!

Real World Examples: the Good, the Bad, and the Ugly RepairPal Certification Manager Jill Trotta, talks to dozens of repair shops every week, and RepairPal generates thousands of consumer calls

Read more >

Getting Rid of the Upsell

As a 23-year industry veteran, I have found that the thing consumers hate most in the automotive industry is the UPSELL.  It’s synonymous with pressuring someone into buying something they

Read more >

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