RepairPal Certified Shop, Todd’s Auto Clinic & Service Center, led by Todd Saine, has been a trusted name in Columbus, GA, since 1987. With a passion for solving complex vehicle issues and expertise in electronic systems, Todd and his team have built a reputation as the go-to shop for diagnostic and advanced automotive repairs. From routine maintenance to the most challenging electrical and computer-based problems, Todd’s Auto Clinic & Service Center is known for fixing vehicles the right way the first time and keeping up with today’s advanced technology.
1. How did you get into the automotive industry?
“After finishing tech school and graduating in Automotive Technology, I went to work as a general line technician for four years and opened my own repair facility in 1987.”
Todd’s passion for cars and problem-solving led him to pursue formal education in Automotive Technology. After gaining hands-on experience as a general line technician, he took the leap and opened Todd’s Auto Clinic & Service Center, where he has been providing top-quality repairs for over three decades.
2. What do you want your shop to be known for?
“We are known to be the problem solver and specialize in electronic systems on today’s vehicles.”
Todd and his team have set themselves apart by mastering complex vehicle electronic systems. With modern cars becoming increasingly dependent on computers and sensors, the shop has become the go-to destination for solving advanced automotive issues that other shops struggle to fix.
3. How do you differentiate your shop from other repair facilities?
“We strive to be the best in our market or any market on the systems of today’s cars.”
At Todd’s Auto Clinic & Service Center, staying ahead of the competition means continuously adapting to new technology and diagnostic techniques. The shop invests in the latest tools and training to ensure they can handle everything from electronic malfunctions to hybrid and advanced engine diagnostics.
4. Is your shop involved in the local community or auto community?
“Yes, our shop is actively involved in the community of Columbus, GA.”
Todd’s Auto Clinic & Service Center is not just focused on repairing cars; they are dedicated to being an integral part of the Columbus community. For example, Todd Saine is involved with the County Advisory Board in Muscogee County, which advocates to support local businesses. Whether through direct involvement in local initiatives or providing top-tier automotive expertise, Todd and his team are committed to helping drivers feel safe and secure on the road.
5. What strategies have you found most effective for retaining customers?
“Try to repair the cars the first time, and we understand we work for the customer and not ourselves.”
Todd’s philosophy is simple: fix it right the first time and prioritize the customer. By treating every car as if it were their own and ensuring thorough, accurate repairs, the shop has built long-term relationships with loyal customers who trust Todd’s Auto Clinic & Service Center for all their automotive needs.
6. What tools or software do you rely on to manage your shop’s operations efficiently?
To maintain accuracy and efficiency, Todd’s Auto Clinic & Service Center relies on Alldata and Identifix, two industry-leading platforms that provide detailed repair information, wiring diagrams, and diagnostics. These tools help the team stay ahead of the curve and ensure every vehicle receives the best possible care.
7. Can you share a success story where your shop went above and beyond for a customer?
“We do it every day, and our day doesn’t end at 5:00 PM—it ends when we have everyone taken care of.”
At Todd’s Auto Clinic & Service Center, customer service doesn’t have a clock-out time. Todd and his team go the extra mile every single day, ensuring that every customer gets the attention and care they deserve, even if that means staying late to finish a job.
8. In what ways do you encourage feedback from employees on improving customer satisfaction and workplace morale?
“Communication is the key to success.”
“We are known as ‘THE’ shop to take your car to if you can’t get it fixed.”
9. What is your proudest achievement as an auto shop owner?
“We are known as ‘THE’ shop to take your car to if you can’t get it fixed.”
For Todd, the greatest success is earning the reputation as the problem-solving shop in Columbus. When other shops can’t find the solution, customers bring their vehicles to Todd’s Auto Clinic & Service Center—and that’s an achievement built on decades of experience, expertise, and trust.
10. What advice would you give to someone just starting out in the auto repair business?
“Strive to be the best, and remember—your customer is your boss.”
Todd emphasizes the importance of customer satisfaction in the auto repair industry. He advises new shop owners to never settle for mediocrity and to always put the customer’s needs first, as they are the key to long-term success.
11. Where do you see the automotive industry heading in the next five years, particularly concerning the ability to retain customers?
“It is getting really technical, and you had better stay on the leading edge of technology if you’re going to be in business.”
Todd predicts that automotive technology will continue to evolve rapidly, making ongoing education and adaptation essential for repair shops. As vehicles become more advanced, staying ahead of industry trends and investing in cutting-edge tools will be the key to maintaining customer trust and ensuring a shop’s success.
At Todd’s Auto Clinic & Service Center, Todd Saine and his team have built a trusted, problem-solving repair facility that specializes in electronic systems and modern vehicle technology. With a dedication to fixing cars right the first time, staying ahead of the latest industry trends, and putting customers first, RepairPal Certified Shop Todd’s Auto Clinic & Service Center remains the go-to automotive repair shop in Columbus, GA.
If you’re looking for a shop that won’t quit until your vehicle is truly fixed, Todd’s Auto Clinic & Service Center is the name to trust.
