RepairPal connects consumers with
the best auto repair shops
across the nation

Attract Customers with your Profile

Repair shops come to us for one main reason: to get a steady stream of quality new customers every month. But many Certified shops tell us it’s not just the customer flow that keeps them with us. Today we’ll explore the RepairPal Shop Profile — and how it can boost the SEO performance of your own repair shop website. Even if you aren’t ready to become RepairPal Certified, you can claim your shop on and add details to your shop profile.  Every RepairPal Certified shop gets a profile. Automobile owners see this profile when searching for trustworthy shops in your area, whether they are: Googling their car’s problem (we’re No. 1 for the term “car repair estimate”) Using our Fair Price Estimator Searching for a Certified shop at the RepairPal website What’s a shop profile? Your shop profile displays: An overview of your shop’s hours, services and location A link to get an estimate or…

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Our Data Can Help Your Shop — Even if You Don’t Join RepairPal

(Be sure to check out the sample certification report in this blog post to see what yours will look like.) Fine-tuning processes in just a few areas can often dramatically improve sales and productivity for a repair shop — if the data to make those fine-tuning decisions is available. Small upgrades that can add up to big revenue boosts for repair shops. However, most shops don’t have access to the high-priced consultants who analyze shop processes, customer reviews and productivity. This means they don’t get the data and insights that lead to these small but important changes. So these repair shop owners do one of two things: Change nothing, hoping at best to stay at the same level of success (even though the market is constantly evolving) Try a little bit of everything in the hopes that something sticks (also called the “spray and pray” approach) Neither option helps a repair shop grow in a…

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How to Use the Call Recorder Feature on the Shop Dashboard to Improve Sales for Your Repair Shop

While the most popular feature of RepairPal Certification is the steady stream of quality new customers to your shop every month, there is a treasure trove of additional perks to help your shop increase revenue. Today we’ll explore one of the hidden gems, the Call Recorder. This is the first in a series of posts exploring the many features of RepairPal Certification. Future readers can click here to see all posts in this series. Every RepairPal Certified Shop gets a profile that includes a special phone number and contact link. This is how we track who comes to your shop from our program. This works seamlessly...your customer connects directly to you, and there is no delay. However, on the back end, the call is recorded and logged for your convenience. When you log into your Shop Dashboard, you can see every single customer contact we’ve sent you that day, week, month, or year. AND you…

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10-Point Checklist to Get More Customers and Higher Income in 2018

You get so busy during the day running your repair shop that it's sometimes hard to find the time to take a step back and plan for a more prosperous future. That's why we created this simple checklist to help you quickly and accurately review your shop's annual performance in... Attracting new customers Getting more repeat business from existing customers Converting more phone calls into appointments ...and then using that information to increase your success in the next 12 months. Bookmark this 10-point checklist and use it once per year to keep your repair shop business growing with quality customers. Download & Print: 10-Point Checklist for 2018 Part 1: Review the Previous 12 Months If you don't know where you are, then you'll have a hard time reaching your destination. This necessary first step of reviewing the past 12 months is also (thankfully) the easiest. The information is already there in your shop management system, RepairPal…

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Webinar: Social Media Marketing for Auto Repair Shops

Use Social Media to Improve Customer Service and Increase Car Count to your Auto Repair Shop   Thank you to all those who attended this live webinar with RepairPal and Main Street Hub. We are looking forward to doing another collaboration later this year. If you missed this webinar, don't worry. You can click the image above to view the recording. During this webinar you will meet Emma Vaughn of Main Street Hub and Kathleen Long, VP/GM of the RepairPal Shop Network. They will help auto repair shops, like yours, get more word-of-mouth and referrals on sites like Facebook, Twitter, Yelp, Instagram, and RepairPal.  Emma and Kathleen teach shop owners, like you, how to stop wasting time on social media and see positive, bankable results from your efforts. In this 1-hour webinar recording, you’ll discover: 1. Simple ways to get your customers talking about you (increase word-of-mouth) 2. How to build communication channels online (website and other directories) 3. What ads have…

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