Keeping Customers Safe While Their Cars Are In For Service During COVID-19
Easy Ways to Enhance a Customer’s Experience
One of my few childhood memories in a mechanic shop was actually in a quick drive-thru lube service in Milwaukee. I was probably 7 years old, and my mother needed […]
Educating Your Customers Part 3, Words That Sell
Educating Your Customers Part 3, Words That Sell In Part 2 of this series, we said there’s more to know about selling repairs than simply explaining what the car needs. […]
Is Your Customer Service Killing Your Revenue?
When you have the right processes for your technicians to succeed in customer service, your shop can achieve a higher level of success.
Dealing with Emotional Customers – A Guide
Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we […]