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Dealing With Staff Turnover

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing and able to serve your customers’ automotive repair and maintenance needs. When a tech leaves, it makes a hole in your organization that negatively affects your work flow, your cash flow, your profitability, your techs’ morale, and your...

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Keeping Your Techs Productive And Happy

Once that you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level. Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal. Productivity: it’s a...

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Managing Your Techs For The Best Results

Now that you have hired a team of outstanding techs of various skill levels for your shop, it’s time to put them to work. This is your labor force, and you must deploy it in such a way that you achieve these goals: Efficiency Profitability Customer satisfaction Employee buy-in Let’s take a look at some of the ways to manage...

Read more >

7 Mistakes To Avoid As Your Shop Approaches “The New Normal”

Many questions remain about how to approach the reopening of society in the wake of the COVID-19 crisis. There are potential minefields that can land you and your business in a lot of trouble, if you aren’t careful. Here are seven mistakes to avoid: Don’t ignore unresolved COVID-19 liability issues What happens if someone gets COVID-19 at your shop? The...

Read more >

An Increased Online Presence Can Be Your Competitive Edge In The Post-COVID World

Things have changed as a result of the COVID-19 crisis. Social isolation has sent the population online for information, access to other people, and even the food they need to survive. What are people doing online while they have been stuck inside? Video calls to connect with friends, relatives, and work colleagues Online grocery shopping Restaurant food delivery and takeout...

Read more >

How To Keep Your Shop Going When Money Gets Tight During The COVID-19 Crisis

Positive cash flow is essential. It lets you cover your rent or mortgage, pay your employees, buy parts and supplies, do the necessary marketing, and provide the technology that keeps it all running smoothly. The COVID-19 crisis has brought the economy to a standstill, throwing millions out of work and isolating them at home. How can your shop survive with...

Read more >

Keeping Customers Safe While Their Cars Are In For Service During COVID-19

Automotive repair shops are considered essential services during the COVID-19 pandemic. Shops staying open must modify their operations to conform with all CDC recommendations to keep their shops clean and virus-free. Beyond this basic level of cleanliness, your shop needs to institute practices that show your customers that they can have their vehicles serviced with minimal risk of having the...

Read more >

Dealing With Staff Turnover

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing and able to serve your customers’ automotive repair and maintenance needs. When a tech leaves, it makes a hole in your organization that negatively affects your work flow, your cash flow, your profitability, your techs’ morale, and your...

Read more >

Keeping Your Techs Productive And Happy

Once that you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level. Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal. Productivity: it’s a...

Read more >

Managing Your Techs For The Best Results

Now that you have hired a team of outstanding techs of various skill levels for your shop, it’s time to put them to work. This is your labor force, and you must deploy it in such a way that you achieve these goals: Efficiency Profitability Customer satisfaction Employee buy-in Let’s take a look at some of the ways to manage...

Read more >

7 Mistakes To Avoid As Your Shop Approaches “The New Normal”

Many questions remain about how to approach the reopening of society in the wake of the COVID-19 crisis. There are potential minefields that can land you and your business in a lot of trouble, if you aren’t careful. Here are seven mistakes to avoid: Don’t ignore unresolved COVID-19 liability issues What happens if someone gets COVID-19 at your shop? The...

Read more >

An Increased Online Presence Can Be Your Competitive Edge In The Post-COVID World

Things have changed as a result of the COVID-19 crisis. Social isolation has sent the population online for information, access to other people, and even the food they need to survive. What are people doing online while they have been stuck inside? Video calls to connect with friends, relatives, and work colleagues Online grocery shopping Restaurant food delivery and takeout...

Read more >

How To Keep Your Shop Going When Money Gets Tight During The COVID-19 Crisis

Positive cash flow is essential. It lets you cover your rent or mortgage, pay your employees, buy parts and supplies, do the necessary marketing, and provide the technology that keeps it all running smoothly. The COVID-19 crisis has brought the economy to a standstill, throwing millions out of work and isolating them at home. How can your shop survive with...

Read more >

Keeping Customers Safe While Their Cars Are In For Service During COVID-19

Automotive repair shops are considered essential services during the COVID-19 pandemic. Shops staying open must modify their operations to conform with all CDC recommendations to keep their shops clean and virus-free. Beyond this basic level of cleanliness, your shop needs to institute practices that show your customers that they can have their vehicles serviced with minimal risk of having the...

Read more >

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