Jossy Automotive Services is a RepairPal Certified Shop in Baltimore, MD that runs on family roots, expert knowledge, and an unwavering commitment to quality. Founded by Emmanuel Ojolayo and his brother, this shop is built on generational passion and a dedication to helping people feel confident about their vehicle care.
1. How did you get into the automotive industry?
“It’s a family thing. My father was a mechanic. So, me and my brother decided to take it further.”
Emmanuel’s journey in auto repair is deeply personal—fueled by a shared family vision and a desire to carry the legacy of their father into the future with modern, trustworthy service.
2. What do you want your shop to be known for?
“Good work and parts quality give you peace of mind.”
The team at Jossy Automotive prides itself on top-tier repairs using high-quality parts that make customers feel confident and secure behind the wheel.
3. How do you differentiate your shop from other repair facilities?
“Knowledge of the trade and years of experience.”
Their combined years in the industry and deep knowledge of auto repair put Jossy Automotive a step above the rest.
4. Is your shop involved in the local or auto community?
“Yes we are”
As a local staple in Baltimore, Jossy Automotive is proud to contribute to the local and auto communities through reliable service and neighborly care.
5. What strategies have you found most effective for retaining customers?
“Good work and better explanation of the task.”
Jossy Automotive believes in not just doing the job well—but clearly communicating the problem and solution so customers stay informed and feel respected.
6. What tools and systems do you use?
“Every available tool to get the job done. Diagnostic scanners, repair and estimating software, and multiple tech support subscriptions.”
This shop embraces modern technology to deliver the best results and accurate diagnostics.
7. What is your proudest achievement as an auto shop owner?
“Being able to retain most of our customers during and after the last pandemic.”
Maintaining strong customer relationships through challenging times is a badge of honor for the Jossy Automotive team.
8. What advice would you give to someone just starting out in the auto repair business?
“Have passion for the business first.”
That passion shines through in everything Jossy Automotive does.
9. Where do you see the automotive industry heading in the next five years?
“The introduction of artificial intelligence into the industry will help most customers understand how important the industry has been.”
As the future of auto repair becomes more technology-driven, Jossy Automotive is ready to grow alongside it—without losing the personal touch that sets them apart.
