RepairPal Certified Shop, Hyatt’s Auto Repair, led by Jon Hyatt, is a cornerstone of automotive excellence in Voorhees, NJ. As a fourth-generation owner, Jon carries on the legacy of a family business that has been serving the community since 1934. Known for their quality work and no-nonsense approach, Hyatt’s Auto Repair is committed to delivering honest service while treating every customer like family. With nearly a century of experience, the shop has built a reputation for integrity, transparency, and long-term customer care.
1. How did you get into the automotive industry?
“I’m the fourth generation to take over the business—family-owned since 1934.”
Jon’s journey into the automotive industry is steeped in family tradition. For nearly 90 years, Hyatt’s Auto Repair has been a trusted name in Voorhees, NJ. Growing up in the family business, Jon developed a passion for cars and customer service, stepping into the leadership role to continue the shop’s legacy of excellence.
2. What do you want your shop to be known for?
“Quality work—no nonsense approach—we’ll tell you how it is.”
At Hyatt’s Auto Repair, Jon and his team focus on delivering high-quality repairs without cutting corners. Their straightforward communication ensures customers understand their vehicle’s needs, fostering trust and confidence. By prioritizing honesty and transparency, Hyatt’s Auto Repair has become a go-to destination for reliable service.
3. How do you differentiate your shop from other repair facilities?
“Quality work—no nonsense approach—we’ll tell you how it is.”
Hyatt’s Auto Repair stands apart from other shops by focusing on craftsmanship and candid communication. Jon’s team believes in getting the job done right the first time and providing customers with clear, honest explanations. This no-nonsense approach has earned the shop a loyal customer base and a reputation for reliability.
4. Is your shop involved in the local community or auto community?
The shop’s 90-year history as a family-owned business reflects a deep connection to the Voorhees community. Hyatt’s Auto Repair has been a trusted resource for generations of drivers and continues to build on its long-standing relationships.
5. What strategies have you found most effective for retaining customers?
“Retention, retention, retention—after-care messaging.”
Jon places a strong emphasis on customer retention, ensuring that customers feel valued long after their repairs are complete. Through consistent follow-up messaging, Hyatt’s Auto Repair maintains strong relationships, encouraging repeat business and customer loyalty.
6. What tools or software do you rely on to manage your shop’s operations efficiently?
“Identifix and MyShopManager.”
To streamline operations and enhance customer communication, Hyatt’s Auto Repair uses tools like Identifix for diagnostics and MyShopManager for after-care messaging. These technologies allow the shop to provide efficient, top-quality service while staying connected with customers.
7. Can you share a success story where your shop went above and beyond for a customer?
“An old employee left a drain bolt loose—we came over and power washed his driveway to clean the mess.”
This story reflects Jon’s commitment to going the extra mile. When a former employee made a mistake that caused an oil spill on a customer’s driveway, the team at Hyatt’s Auto Repair didn’t hesitate to make it right. By personally cleaning the mess, Jon demonstrated the shop’s dedication to accountability and customer care.
8. What is your proudest achievement as an auto shop owner?
“To survive COVID as a business owner and not close down.”
For Jon, navigating the challenges of the COVID-19 pandemic and keeping the family business running is one of his proudest accomplishments. Through perseverance and adaptability, Hyatt’s Auto Repair continued to provide essential services, supporting their community during a difficult time.
9. What advice would you give to someone just starting out in the auto repair business?
“Do quality work—don’t cut corners—stand behind your warranty (offer a warranty).”
Jon’s advice to newcomers in the automotive industry is simple yet impactful: focus on quality, maintain integrity, and honor your commitments. By providing top-notch work and standing by their warranties, shop owners can build trust and establish a strong foundation for success.
At Hyatt’s Auto Repair, Jon Hyatt and his team combine nearly 90 years of family tradition with modern tools and techniques to deliver exceptional service. From routine maintenance to major repairs, RepairPal Certified Shop Hyatt’s Auto Repair in Voorhees, NJ, is a trusted name for reliable, honest auto care. With a focus on quality, transparency, and customer satisfaction, Hyatt’s Auto Repair continues to uphold its legacy as a pillar of the community.
