Customer Service in The Palm of Your Hand
We live in a world of mobile technology with phones, laptops, tablets, and now even watches. Having programs and tracking at the touch of a finger increases the speed of service, efficiency in monitoring, and direct communication with customers. Auto service companies have a handful of different programs or software they can choose from to best fit the needs of their operations. This software on handheld devices or tablets accommodates mechanics who can carry it directly with them during inspections. By doing so, mechanics and inspectors are able to complete notes on the spot, take pictures, show the physical inspection to customers, and even email or schedule appointments with customers on the spot.