We all make mistakes, but isn’t it better that we find them before our customers do?
This guest post is by Chris Cloutier. Chris is co-owner of Golden Rule Auto Care
, a family-owned auto repair shop located in Rowlett, Texas, and created an innovative solution to solving workflow bottlenecks and wasted rack time caused by communication delays. Chris designed autotext.me
, a workflow, communications, digital vehicle inspection, and quality control web-based tool that increases shop efficiency and productivity. As a software developer, technologist, and creator of the Shop Technology Timeline
, Chris is passionate about continuous improvement and helping the auto repair industry by offering simple solutions that help automate and streamline manual, everyday processes.
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