August 3, 2018
Dealing with Emotional Customers – A Guide
Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we know that. But the right words are even better. The best thing you can do for an emotional customer is to tell them exactly what...
August 1, 2018
Price Questions Over the Phone
Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask when talking to mechanic. Yes, there will be times you will come into contact with customers who are just price shopping, but often you may...
July 31, 2018
2018 Trade Shows
We’re on the road again! RepairPal will be exhibiting at the following trade shows in 2018 Ratchet and Wrench - Chicago, IL. - 9/20 -9/22 Pronto - Grapevine, TX - 9/25 - 9/28 iGONC ASTE Conference - Cary, NC -9/28 - 9/29 Precision - Las Vegas, NV - 10/4 - 10/6 NAPA - Mt. Pleasant,...
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