Author Archive Kathleen Long

mm ByKathleen Long

Honor, Courage, Commitment

Cars never break down at convenient times.  For Jacquie Kemmerer, it was especially difficult timing.  She lives in San Tan Valley, Arizona and she was in a military funeral procession on the way to the cemetery in her Jeep Cherokee when, as as she puts it “the radiator literally blew up”.  

She wasn’t in her own neighborhood, so she didn’t know what shops were nearby or whom she could trust.  She called her insurance provider, USAA, to see if they could offer her any suggestions.  They referred her to a RepairPal Certified shop nearby, Sun City Exxon Auto Care.  Jacquie called the owner, Raymond Sanchez, and explained her situation.  He immediately sprang into action, making Jacquie a priority.  He towed her car to his shop, changed the radiator and the hoses and got the job done the same day.


But Jacquie’s woes weren’t over.  A few days later, fluid was leaking from her vehicle.  She called Sun City Exxon to explain and get a recommendation for a shop nearer to her home, but they insisted on taking care of her, towing her Jeep back to their shop and fixing the new issue for free.  After doing a diagnosis, it turned out that her transmission line was the issue.  After they expertly and quickly repaired this issue, Jacquie was back on the road, just in time to see family and friends before being deployed overseas.

Jacquie is a member of the United States Navy, serving the United States as Master At Arms and is now deployed on the African continent. She has seen her fair share of the world, and has encountered many difficult situations, but she describes the break down of her car as “dire” and said that she will refer all her friends to RepairPal and Sun City Exxon because of their service, kindness and professionalism.  Stories like this help to validate and reinforce the quality of RepairPal Certified shops.  We are delighted to serve USAA members, and all consumers who need our help, with our nationwide network of the best repair shops in the country.

Depicted below is Jacquie doing security for a military sealift command ship stationed near Kuwait during a previous deployment.


mm ByKathleen Long

RepairPal would like to help!

We know many of you have been hit hard by the storms and weather, and are literally underwater. We’re here for you!

RepairPal can waive your monthly fee and work on a special campaign to generate more business for you once the waters have abated. We’d like to get you standing firmly on dry land, and increase your shop success during this difficult time. Please contact us at and let us know if your shop has been impacted, and what the impact is so we can offer you meaningful assistance!

Also, if you haven’t already signed up, we’re able to offer you a car repair financing option through One Road Lending, which may help your customers with unexpected car repairs due to water damage.

Please be safe out there. Our hearts are with you and the many families impacted by this disaster!


mm ByKathleen Long

Stuck?!? A RepairPal Shop Gets A Customer Back On The Road… And How!

Uh oh. Robert C. of Hewitt, New Jersey was stuck on I-80 near Michigan City, NJ on a trip to Illinois. He was towed off the freeway to a nearby motel, but just didn’t feel confident in the tow truck driver’s auto repair shop recommendation. He googled “Mercedes Benz repair in Michigan City, IN” and RepairPal came up first in the search results.

He called Cannon’s Automotive intending to leave a message and was delighted to reach someone, even though it was well past closing time. They promised to have a tow truck pick him up at 7 am the next morning and bring his car into the shop. The diagnostic revealed some serious issues, so Cannon’s service manager called in a senior technician on his day off, specifically to work on Robert’s car.

Cannon's Automotive Under The Hood

After a couple of days, with consistent communication and excellent service throughout, including allowing Robert’s family to come and pick up him and his gear from the car being repaired, Robert and his wife were back on the road to their destination with a safe car. Robert relates that Cannon’s Automotive even test drove the car for 50 miles to ensure they’d have no further problems with the vehicle.

Once back at home, Robert wrote me a letter to describe his experience, and said “Cannon’s Automotive is a very top-notch, professional shop and they truly had this customer’s best interest in mind. If RepairPal has any type of acknowledgement or award presented to a repair facility for outstanding customer service, I would nominate Cannon’s Automotive!”

Another delighted customer, and an example of the kind of shops that RepairPal is proud to feature in our network of Certified shops. Congratulations, Cannon’s Automotive!

Cannon's Automotive Main


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