Cars never break down at convenient times. For Jacquie Kemmerer, it was especially difficult timing. She lives in San Tan Valley, Arizona and she was in a military funeral procession on the way to the cemetery in her Jeep Cherokee when, as as she puts it “the radiator literally blew up”. She wasn’t in her own neighborhood, so she didn’t know what shops were nearby or whom she could trust. She called her insurance provider, USAA, to see if they could offer her any suggestions. They referred her to a RepairPal Certified shop nearby, Sun City Exxon Auto Care. Jacquie called the owner, Raymond Sanchez, and explained her situation. He immediately sprang into action, making Jacquie a priority. He towed her car to his shop, changed the radiator and the hoses and got the job done the same day. But Jacquie’s woes weren’t over. A few days later, fluid was leaking from her vehicle.…
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