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Price Questions Over the Phone

Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask

Read more >

EXTRA! Do Female Car Owners Trust You?

Yahoo! Finance discusses how RepairPal asked "secret shoppers" to spot-check the company's network of certified auto repair shops for gender bias and overcharging and found nothing but goodness.

Read more >

Simple Tips for Servicing Millennials

A new generation of auto repair customers have entered the marketplace. Find out how Dan Gilley, president and owner of RLO Training, explains how you can connect with Gen Y and communicate better with all customers.

Read more >

5 Critical Marketing Strategies for Shops

Wendy Kennedy, the auto shop marketing and PR guru of 23 Kazoos, interviews several successful shops and provides what she believes the most important strategies that every shop should implement, whether you are just starting out or been in business for years.

Read more >

Do Your Shop Techs Have Pride?

7 Tips Shop Owners Should Review A good technician who takes pride in their work empathizes with the customer and is motivated by the opportunity to help another personwith the

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Part I: How’s Your Intake?

Have you ever thought about your process of intaking a customers vehicle and how it is delivered to them after their repair/service is complete? I know I keep harping on

Read more >

Price Questions Over the Phone

Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask

Read more >

EXTRA! Do Female Car Owners Trust You?

Yahoo! Finance discusses how RepairPal asked "secret shoppers" to spot-check the company's network of certified auto repair shops for gender bias and overcharging and found nothing but goodness.

Read more >

Simple Tips for Servicing Millennials

A new generation of auto repair customers have entered the marketplace. Find out how Dan Gilley, president and owner of RLO Training, explains how you can connect with Gen Y and communicate better with all customers.

Read more >

5 Critical Marketing Strategies for Shops

Wendy Kennedy, the auto shop marketing and PR guru of 23 Kazoos, interviews several successful shops and provides what she believes the most important strategies that every shop should implement, whether you are just starting out or been in business for years.

Read more >

Do Your Shop Techs Have Pride?

7 Tips Shop Owners Should Review A good technician who takes pride in their work empathizes with the customer and is motivated by the opportunity to help another personwith the

Read more >

Part I: How’s Your Intake?

Have you ever thought about your process of intaking a customers vehicle and how it is delivered to them after their repair/service is complete? I know I keep harping on

Read more >

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