Retaining Customers: A Best Practice Guide
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When it comes to acquiring new customers or retaining current customers, there are a couple of methods to choose from. Some ways are: The time and money you spend on […]
Educating Your Customers Part 3, Words That Sell
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Educating Your Customers Part 3, Words That Sell In Part 2 of this series, we said there’s more to know about selling repairs than simply explaining what the car needs. […]
Dealing with Emotional Customers – A Guide
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Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we […]
Price Questions Over the Phone
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Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask […]
Perfect Your Customer Experience to Attract and Retain Auto Repair Customers
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When we talk with auto repair shop owners who ask us, “How do I increase business at my auto repair shop,” we always ask them to evaluate the customer service […]