Retaining Customers: A Best Practice Guide
When it comes to acquiring new customers or retaining current customers, there are a couple of methods to choose from. Some ways are: The time and money you spend on […]
Educating Your Customers Part 3, Words That Sell
Educating Your Customers Part 3, Words That Sell In Part 2 of this series, we said there’s more to know about selling repairs than simply explaining what the car needs. […]
Dealing with Emotional Customers – A Guide
Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we […]
Price Questions Over the Phone
Your phone rings and you get the usual question, “How much will this repair cost?” Many customers start with this question because they simply don’t know what else to ask […]
Perfect Your Customer Experience to Attract and Retain Auto Repair Customers
When we talk with auto repair shop owners who ask us, “How do I increase business at my auto repair shop,” we always ask them to evaluate the customer service […]