RepairPal Certified Shop, Texan’s Auto Repair, led by Adam Saadi, is raising the bar for auto repair in Houston, TX. With a deep-rooted passion that began at age 16 in his uncle’s shop, Adam has built a business grounded in honest recommendations, quality repairs, and exceptional customer service. From advanced diagnostics to loyalty rewards, Texan’s Auto Repair is known for blending high-tech precision with a personal touch.
1. How did you get into the automotive industry?
“I have been in the automotive industry since I was young. I started in automotive when I was 16 years old, working in my uncle’s shop.”
Adam’s career began with hands-on experience and mentorship, creating a solid foundation of technical expertise and a strong sense of community responsibility that now defines his shop.
2. What do you want your shop to be known for?
“I want my shop to be known for honesty in recommendations, quality in repair, and excellence in customer satisfaction.”
At Texan’s Auto Repair, transparency and customer trust are more than just buzzwords—they’re the standard. Adam and his team aim to build long-term relationships through open communication and consistent, high-quality service.
3. How do you differentiate your shop from other repair facilities?
“We stand out with exceptional customer service, high-quality repairs, and a focus on transparency. We use advanced diagnostic technology, offer online booking and loyalty rewards, and stay active in our community.”
From modern tools and scheduling convenience to their honest approach and customer-first attitude, Texan’s Auto Repair creates a repair experience customers can feel good about.
4. Is your shop involved in the local community or auto community?
“Yes. We participate in local events, sponsor community activities, and collaborate with nearby businesses. We also attend car shows and support automotive clubs.”
Texan’s Auto Repair goes beyond the bay—fostering community connections through sponsorships, events, and industry outreach that bring people together and build trust.
5. What strategies have you found most effective for retaining customers?
“We combine exceptional customer service, quality work, loyalty programs, regular communication, personalized experiences, transparency, and community engagement.”
Adam’s approach is all about customer care at every touchpoint—from remembering their preferences to offering loyalty discounts and follow-ups after service. It’s no surprise his shop thrives on referrals and repeat business.
6. What tools or software do you rely on to manage your shop’s operations efficiently?
“We use shop management software like Mitchell 1, CRM tools for communication, and advanced diagnostic equipment for accurate vehicle assessments.”
With a tech-forward mindset, Texan’s Auto Repair operates efficiently and precisely, allowing the team to spend more time focusing on what matters most—customer satisfaction.
7. Can you share a success story where your shop went above and beyond for a customer?
“One memorable success story involved a customer whose car broke down on a holiday weekend. They were stranded and needed urgent repairs to make it to a family gathering.
Our team quickly assessed the situation, stayed late to complete the necessary repairs, and provided a complimentary shuttle service to ensure the customer could still make their plans. We followed up afterward to ensure everything was running smoothly.”
This act of kindness not only saved the customer’s weekend—it earned the shop a glowing online review and several new referrals. It’s a testament to Texan’s Auto Repair’s commitment to going above and beyond.
8. In what ways do you encourage feedback from employees on improving customer satisfaction and workplace morale?
“We hold regular team meetings, have an open-door policy, use suggestion boxes, and check in one-on-one. Feedback helps improve both customer satisfaction and workplace morale.”
Adam fosters a collaborative culture, where every employee’s voice matters. This open environment helps the team continually improve service and team morale.
9. What is your proudest achievement as an auto shop owner?
“Building a loyal customer base through quality and service. We started with just a few clients and grew through word of mouth. Winning local awards for community involvement and customer satisfaction has been incredibly rewarding.”
For Adam, the growth of Texan’s Auto Repair is rooted in consistent care, community connections, and customer trust—the true hallmarks of a successful shop.
10. What advice would you give to someone just starting out in the auto repair business?
“Focus on building strong relationships with customers through excellent service and transparency. Invest in your team, stay up to date with the industry, and market your shop consistently. Be patient—success takes time.”
Adam encourages new shop owners to balance quality repairs with great communication and long-term strategy to build a brand people trust.
11. Where do you see the automotive industry heading in the next five years?
“The industry will shift toward advanced technology. Shops must embrace diagnostics, sustainability, and digital customer engagement to retain customers.”
From eco-conscious practices to digital transparency, Adam sees the future of auto repair requiring shops to be agile, connected, and customer-first.
A Commitment to Excellence in Every Repair
Whether you’re in need of routine maintenance or emergency repairs, Texan’s Auto Repair in Houston is a trusted name for transparent, high-quality service. With a focus on technology, teamwork, and trust, Adam Saadi and his team continue to raise the standard in the automotive repair industry.
