RepairPal Certified Shop, International Auto Repair, led by Bob Kudrika, is a trusted destination for drivers in Baltimore, MD who want great service and honest care. Bob’s journey into auto repair started with a love of cars—and a realization that college just wasn’t his path. Today, International Auto Repair is known for first-class service, a willingness to listen, and a dedication to making sure every customer leaves confident and satisfied.
1. How did you get into the automotive industry?
“Didn’t like college much but loved cars.”
Bob’s passion for vehicles led him to create a shop where both customers and their cars are treated with respect, honesty, and attention to detail.
2. What do you want your shop to be known for?
“Great Service.”
At International Auto Repair, providing great service isn’t just a goal—it’s a promise. Bob and his team aim to deliver an exceptional experience every time, with service that’s efficient, honest, and customer-focused.
3. How do you differentiate your shop from other repair facilities?
“First-class service and the willingness to listen to what people want from their repair shop.”
What sets International Auto Repair apart? Listening. Bob and his team take the time to understand what each customer needs—and deliver repairs and maintenance that align with those needs rather than pushing unnecessary services.
4. What strategies have you found most effective for retaining customers?
“Communicating often through text, phone calls, and postcards.”
Staying connected is key. Whether it’s a friendly reminder, a follow-up call, or a thank-you note, Bob ensures customers feel valued and informed long after they leave the shop.
5. Can you share a success story where your shop went above and beyond for a customer?
“A customer called and came in with his family one morning with a charging problem on a Ford pickup. We checked it out right away and found that the alternator installed in North Carolina was defective.
The previous shop wasn’t much help, but we found out the alternator had a nationwide warranty. Even though we weren’t part of the program, I contacted the company and worked out the details. While waiting, we ordered a new alternator and gave the family a ride to a nearby restaurant for breakfast.
After several calls, the warranty company agreed to cover the repairs. We installed the alternator, packed the old part for return, and picked up the family. They were back on the road in under three hours. The customer called the next day to say they got home safely and thanked us again.”
From tracking down warranty details to making sure a stranded family could enjoy breakfast while waiting, Bob’s team proves that great service goes beyond fixing the car—it’s about caring for the people too.
6. In what ways do you encourage feedback from employees to improve customer satisfaction and workplace morale?
“We have one-on-one meetings with everyone at least once a week. Everyone is encouraged to let me or the manager know if there’s anything we can do to make that day easier.”
By fostering open communication and regular check-ins, International Auto Repair creates an environment where employees feel supported—and that translates to better service for customers.
7. What is your proudest achievement as a shop owner?
“Watching employees reach a goal they set for themselves—whether it’s buying a house, a new car, or taking a dream vacation. I spend more time with my team than my own family sometimes. I want everyone to have a good life.”
Bob’s proudest achievements are the successes of his team. Creating a workplace that helps employees achieve personal milestones is part of the heart and soul of International Auto Repair.
8. What advice would you give to someone starting out in the auto repair business?
“Always be fair to everyone—customers, employees, vendors. Never burn that bridge. You never know who will want to walk across it someday.”
Bob’s advice? Integrity matters. Building strong, fair relationships is key to long-term success in the auto repair business—and in life.
9. Where do you see the automotive industry heading in the next five years?
“We need to teach our customers and employees to think about time, not just mileage. COVID changed how people work and drive. More people are working from home, changing driving habits and maintenance needs.”
As driving patterns evolve, shops like International Auto Repair are focused on educating customers about time-based maintenance to keep vehicles safe and reliable in a world where miles aren’t the only measure.
A Shop Where Service Comes First
At International Auto Repair, Bob Kudrika and his team deliver more than just expert repairs—they deliver trust, care, and first-class service. With a focus on listening to customers, supporting employees, and building strong community relationships, International Auto Repair continues to be a go-to destination for auto repair in Baltimore, MD.
