RepairPal Certified Shop, Christian Brothers Automotive – Barrington, led by Anthony Garcia, is committed to providing ethical and high-quality auto repair with a people-first approach. Located in Barrington, IL, this Christian Brothers Automotive (CBA) location operates under a guiding principle: “Love our neighbors as ourselves.”
Anthony’s journey in the automotive industry started as a Service Advisor at a CBA location in Dallas, TX, later transitioning into an operations role at the CBA Home Office in Houston. However, his passion for working directly with customers brought him back to the shop environment, where he now leads CBA Barrington with a mission to serve the community with honesty, integrity, and superior service.
1. How did you get into the automotive industry?
“I started in the industry as a Service Advisor at a CBA location in Dallas, TX, then shortly after moved into an operations role at the CBA Home Office in Houston. During my time at the Home Office, I consistently had the desire to get back into the shop environment, which led me to running my own CBA shop in Barrington, IL.”
Anthony’s career in automotive service and operations has given him a deep understanding of both customer service and shop management. His experience in different areas of the CBA organization has shaped his approach to running a shop that prioritizes trust, professionalism, and customer satisfaction.
2. What do you want your shop to be known for?
“At CBA Barrington, our goal is to love our neighbors as ourselves by providing ethical and excellent automotive repair for our guests.”
At CBA Barrington, the team operates with a focus on honesty, transparency, and top-tier auto repair. Whether it’s routine maintenance or complex diagnostics, Anthony and his team ensure that every customer receives ethical recommendations and high-quality service that they can trust.
3. How do you differentiate your shop from other repair facilities?
“It starts with our amazing team who greet guests with a smiling face and truly listen to their needs and concerns. Our quality work is backed by an industry-leading 3-year / 36k mile warranty, whichever comes LAST. We also offer complimentary shuttle service as well as pick-up and drop-off.”
What makes CBA Barrington unique is its customer-focused experience. From the moment guests arrive, they are treated with respect and care. The shop offers an industry-leading 3-year / 36,000-mile warranty (whichever comes last), providing long-term confidence in repairs. Additionally, convenience services like a complimentary shuttle, pick-up, and drop-off make it easy for guests to get their vehicles serviced without disrupting their daily routine.
4. Is your shop involved in the local community or auto community?
“We want to be a light in our community and give back to those in need. Our upcoming National Service Day is one way we can do that by providing free oil changes and other safety repairs to some of our guests.”
CBA Barrington believes in giving back, with initiatives like National Service Day, where the shop provides free oil changes and safety repairs to those in need. This commitment to community involvement reflects the shop’s mission of serving others, not just through auto repair but through acts of kindness and generosity.
5. What strategies have you found most effective for retaining customers?
“Our guiding light is to Love our Neighbors as Ourselves, and I believe that is what brings our customers back. Treating people the way we would want to be treated—the way we would want our families to be treated—is a top priority. Guests feel that when they come here.”
Customer retention at CBA Barrington isn’t just about offering great service—it’s about building relationships based on respect and honesty. By treating customers like family and prioritizing their needs over transactions, the shop has built a loyal customer base that returns time and again.
6. What tools or software do you rely on to manage your shop’s operations efficiently?
“Our shop has state-of-the-art equipment, which allows us to be a true dealer alternative. We also utilize a Digital Vehicle Inspection, which gives our guests the ability to see what we see when looking over their vehicles.”
By investing in state-of-the-art technology and equipment, CBA Barrington provides accurate diagnostics and dealer-level service without the dealership prices. The shop’s Digital Vehicle Inspection (DVI) system enhances transparency by allowing customers to view photos and reports of their vehicle’s condition in real-time, ensuring they fully understand any recommended repairs.
7. Can you share a success story where your shop went above and beyond for a customer?
While Anthony didn’t share a specific story, the shop’s commitment to transparency, ethical service, and community involvement speaks for itself. From hosting National Service Day to offering complementary vehicle services, CBA Barrington consistently goes above and beyond to serve customers and the community.
8. In what ways do you encourage feedback from employees on improving customer satisfaction and workplace morale?
At CBA Barrington, communication and teamwork are essential to maintaining a positive work environment. The shop fosters a culture where employees feel valued and encouraged to contribute ideas that enhance both customer service and shop operations.
9. What is your proudest achievement as an auto shop owner?
Anthony’s proudest achievement is leading a shop that embodies trust, professionalism, and a commitment to community service. By providing high-quality repairs and ethical service, he has built a respected business that customers and employees take pride in.
10. What advice would you give to someone just starting out in the auto repair business?
Anthony’s guiding principle for success is simple:
- Put people first – Treat every customer with honesty and respect.
- Invest in technology – Stay ahead by using the latest diagnostic and repair tools.
- Build strong relationships – Customer trust and community involvement will set you apart in the industry.
11. Where do you see the automotive industry heading in the next five years, particularly concerning the ability to retain customers?
Anthony sees the future of automotive repair moving toward advanced diagnostics, digital engagement, and transparency. Shops that embrace technology while maintaining honest, customer-first values will continue to thrive in an evolving industry.
The Ethical & Trusted Auto Repair Choice in Barrington, IL
At Christian Brothers Automotive – Barrington, Anthony Garcia and his team deliver ASE-certified expertise with a strong focus on customer care and ethical service. With a 3-year / 36,000-mile warranty, state-of-the-art diagnostics, and a commitment to treating every customer like family, RepairPal Certified Shop Christian Brothers Automotive – Barrington is the trusted choice for auto repair in Barrington, IL.
If you’re looking for a shop that won’t quit until your vehicle is truly fixed, Todd’s Auto Clinic & Service Center is the name to trust.
