A Moving Target Is Always Tougher To Repair. Keep Intermittent Faults From Becoming Consistent Headaches.
Case Study #342 1997 Camry Stalling “My engine won’t start.” A no-start is usually an easy diagnosis, but it’s really irritating when the engine starts immediately after the tow truck drops the front wheels to the ground. This 1997 Camry played that game. The rotary solenoid idle control device is
Increase Business at Your Auto Repair Shop by Improving Relationship Quality and Strengthening the Customer Loyalty Chain
It’s a question that is rarely far from your mind as an auto repair shop owner or service advisers: How can I increase business at my auto repair shop?
According to recent findings in the Journal of Creating Value, auto repair shops need to put just as much effort into relationships as they do repairs. After conducting a telephone survey of a random sample of 408 customers of auto repair and maintenance services, they discovered some important insight into what creates valuable, life-long customers.
The quality of work being delivered to customers was very high, but complaints were coming in due to residual issues. These complaints would negate all the positive core work that had been performed. For example, a customer could spend $1,000 for repairs on their vehicle, then get in their car,
RepairPal Jill talks to Jamilah Corbitt, Founder of i am a brand, about breaking into the automotive industry as a female authority. Jill is a fantastic leader at RepairPal and serves as a resource to both shops and consumers across the nation. Don’t forget to ‘Like’ RepairPal Jill on Facebook