Information We Collect
User-Provided Information: You provide us information about yourself and your vehicle(s), such as your name, phone number and e-mail address, the make, model, year, mileage and repair history of your vehicle(s), when you register with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. Tracking Technologies: We, RepairPal and our marketing partners, affiliates, or analytics or survey providers, use technologies such as cookies and other similar technologies to: (a) analyze trends; (b) administer the website; (c) gather demographic information about our user base as a whole; (d) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (e) provide custom, personalized content and information; (f) monitor the effectiveness of our service; (g) monitor aggregate metrics such as total number of visitors and traffic; (h) diagnose or fix technology problems reported by our users or engineers that are associated with the IP addresses controlled by a specific web company or ISP; and (i) help you efficiently access your information after you sign in. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.
Cookies Information: When you visit RepairPal.com, we may send one or more cookies – a small text file containing a string of alphanumeric characters – to your computer that uniquely identifies your browser and lets RepairPal help you log in faster and enhance your navigation through the site. A cookie does not collect personal information about you. RepairPal uses both session cookies and persistent cookies. A persistent cookie remains on your hard drive after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser’s directions. A session cookie is temporary and disappears after you close your browser. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Service may not function properly if the ability to accept cookies is disabled. Log File Information: Log file information is automatically reported by your browser each time you access a web page. When you register with or view our site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. Clear Gifs Information: When you use the Service, we may employ clear gifs (a.k.a. Web Beacons) which are used to track the online usage patterns of our users. No personal information from your RepairPal account is collected using these clear gifs. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened by recipients. The information is used to enable more accurate reporting, improve the effectiveness of our marketing, and make RepairPal better for our users.
How We Use Your Information
We use the personal information you submit to operate, maintain, and provide to you the features and functionality of the Service. Any personal information or content that you voluntarily disclose for posting to the Service (for instance, in Projects or other User Content you post) becomes available to the public. If you remove User Content, copies may remain viewable in cached and archived pages or if other users have copied or stored your User Content.
How We Share Your Information
How We Protect Your Information
RepairPal uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to RepairPal and you do so at your own risk. Once we receive your transmission of information, RepairPal makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from RepairPal, at all times.
Compromise of Personal Information
Your Choices About Your Information
You may, of course, decline to submit personal information through RepairPal, in which case RepairPal may not be able to provide certain services to you. Upon request RepairPal, Inc. will provide you with information about whether we hold any of your personal information. You may update, correct or delete your account information and email preferences at any time by logging in to your account. You can review and correct the information about you that RepairPal keeps on file by contacting us directly at firstname.lastname@example.org. We will respond to your request within a reasonable timeframe. We will retain your information for as long as your account is active or as needed to provide you services, and we may retain your information until you request its deletion. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. If you use a bulletin board, blog, or chat room on this Web site, you should be aware that any personal information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums. You can request the removal of your personal information from our blog or community forum, by contacting us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you choose to use our referral service to tell a friend about our website, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the website. RepairPal only stores this information only long enough to send this one-time email.
Protecting the privacy of young children is especially important. For that reason, RepairPal does not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to register. If you are under 13, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 13 is allowed to provide any personal information to or on RepairPal. In the event that we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org.
Links to Other Web Sites
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
363 Clementina St
San Francisco, CA 94103