February 16, 2015
Real World Examples: the Good, the Bad, and the Ugly
RepairPal Certification Manager Jill Trotta, talks to dozens of repair shops every week, and RepairPal generates thousands of consumer calls every month for our RepairPal Certified shops, which we record for quality and training purposes. One common theme when listening to these calls is, across the board, auto repair shops can benefit greatly by improving their inbound phone skills! Here are some examples, scripted from actual phone calls, of the good, the bad, and the ugly for your listening enjoyment.