When it comes to acquiring new customers or retaining current customers, there are a couple of methods to choose from. Some ways are: The time and money you spend on

Ask a typical shop owner what the best way to keep techs loyal is, and the most common answer will be “money.” But this isn’t entirely true — it’s been

Once you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level, keeping them

is pleased to announce Kathleen Long’s training session at AAPEX 2022 in Las Vegas. Kathleen will present Inclusive Hiring, Onboarding, and Employee Retention Practices on Wednesday, Nov 2, 2022.

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing and able to serve your customers’ automotive repair and maintenance needs. When a tech leaves, it makes a hole in your organization that negatively affects your work flow, your cash flow, your profitability, your techs’ morale, and your...

The shortage of good technicians is a fact of life in the auto repair industry. Combined with the high rate of employee turnover in the average shop, it is a virtual certainty that you will need to hire new technicians at some point in the near future. When it does come time to hire, what should you look for in...

Prepare for the future by adding services that customers want to spend money on: As we look into the near future of the independent repair shop, there are some changes

Connected cars will bring many changes As increasing numbers of new vehicles come with built-in connectivity and wi-fi hotspots, vehicle manufacturers will have 24/7 access to their vehicles. The carmakers

A new day is dawning for the automotive service industry and the stage has been set over the past few decades. Today’s vehicles are filled with electronics, with many of

Ask a typical shop owner what the best way to keep techs loyal is, and the most common answer will be “money.” But this isn’t correct — it’s been proven