by Craig Hessenauer, JASPER Regional Manager Whether you have been in business for decades, or you’ve just recently opened your doors, attracting new customers plays a critical role in your

Hello Trusted Service Advisors! I hope you are all ready for the holidays. I know your customers are and I can’t believe how many times I’ve heard customers tell a

Jeremy O’Neal of Advisorfix has been a Service Advisor Performance Coach for the past 10 years. During that time Jeremy has logged more than 12,479 hours of coaching Service Advisors to peak performance. He shares how his clients are generating massive results with the RepairPal certified shop program.

It’s so simple, but it can be easily overlooked. OK, we’ll give it to you, its wiper blades… but read this article for loads of tips for your shop!

Let’s say you decided to invest a significant amount of cash with the goal to improve your shop’s operations profit. Maybe you invest in physical improvements to your waiting room.

As a 23-year industry veteran, I have found that the thing consumers hate most in the automotive industry is the UPSELL.  It’s synonymous with pressuring someone into buying something they

When it comes to dealing with objections, most service advisors shut down as soon as the customer says, “It’s too much money,” or, “I’d like to think it over.” There