A shift in consumer behavior is upon us! We are living in a time when customers are able to buy parts for their vehicles with just a tap of a

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing, and able to serve your customers’ automotive repair

Once you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level, keeping them

No matter who you are, if you happen to notice a puddle forming underneath your car, that’s probably not a good sign, and you tend to slightly panic. We want

RepairPal (repairpal.com) is pleased to be the winner of the prestigious 2022 Motor Magazine Top 20 Awards.

Our mission at RepairPal is to identify automotive repair businesses that provide high-quality work at a fair price and deliver them new customers via our website and partner referrals.  However, in order to join our Certified Network, shops must apply and pass the certification process which we will outline below, and you can watch our Certification Video  The Certification process...

We know people are nervous, and some shops are worried about getting customers through their doors. But, there are things that you can do now to strengthen your relationship with

I’m sure if you have a shop that’s been around for years, you have some amazing relationships with your customers. How many have become your dear friends? How many people have brought their children to fix their cars with you?  You must know that the best marketing is word of mouth. A angry customer tells everyone about their experiences. The...

I’m sure you’ve heard the term “content marketing” and maybe assumed that it meant good pictures for social media or great tweets. There’s a reason bloggers are so successful and why major brands have a blog that’s regularly updated. The secret is that people love learning in a low pressure way. A blog post is the perfect way to educate...

Facebook is a two-headed beast: it can be a fantastic way to reach your ideal customer within a specific location, but unfortunately it can also be a money pit for many shop owners, as they don’t always use the features to reach customers in the most cost-effective way. That’s also totally not their fault! People make entire careers from creating...

Most shop owners and service advisors never ask their customers for a review, even when the job goes smoothly. They just hope that happy people will make their opinions public.

Thank you to all who attended this live webinar with RepairPal and AutoShopFollowUp.com. If you missed this webinar, don’t worry. You can click the image above to view the recording. During

Are you getting referrals from social media? You could be! Emma Vaughn of Main Street Hub helps auto shops like yours get more word-of-mouth and referrals on sites like Facebook,

Please join Jeremy O’Neal of Advisorfix and RepairPal as they share powerful industry insights into Selling Advanced Diagnostic Services for Maximum Profit on April 27th, 2017 at 4pm PDT. Jeremy O’Neal has

Case Study #342 1997 Camry Stalling “My engine won’t start.” A no-start is usually an easy diagnosis, but it’s really irritating when the engine starts immediately after the tow truck

It's a question that is rarely far from your mind as an auto repair shop owner or service advisers: How can I increase business at my auto repair shop? According to recent findings in the Journal of Creating Value, auto repair shops need to put just as much effort into relationships as they do repairs. After conducting a telephone survey...

It is not enough to hire excellent mechanics, polish the windows, and hope for the best. In fact, the auto repair business is a highly proactive industry that allows shops

We live in a world of mobile technology with phones, laptops, tablets, and now even watches. Having programs and tracking at the touch of a finger increases the speed of service, efficiency in monitoring, and direct communication with customers. Auto service companies have a handful of different programs or software they can choose from to best fit the needs of...

“Best practices” is a term that is often thrown around and that means a lot of different things to a lot of different people. At RepairPal, we use the term to describe what our automotive team has determined makes up a quality automotive repair facility. My team consists of very experienced automotive professionals who have a wide range of experience...

It's a question that is rarely far from your mind as an auto repair shop owner or service advisers: How can I increase business at my auto repair shop? According to recent findings in the Journal of Creating Value, auto repair shops need to put just as much effort into relationships as they do repairs. After conducting a telephone survey...