Auto Shop Tips / Keeping Customers Safe While Their Cars Are In For Service During COVID-19
May 11, 2020
Automotive repair shops are considered essential services during the COVID-19 pandemic. Shops staying open must modify their operations to conform with all CDC recommendations to keep their shops clean and virus-free.
Beyond this basic level of cleanliness, your shop needs to institute practices that show your customers that they can have their vehicles serviced with minimal risk of having the virus transmitted to them after they get it back. Here are some tips on keeping your customers safe throughout the servicing process:
Cleaning and hygiene procedures for your customers’ cars
The interior of a vehicle is made up of a variety of different interior surfaces:
The coronavirus can live on these surfaces for periods of a few hours to a few days. Cleaning and disinfecting should be done twice: before the car enters the shop (to protect you) and before the car leaves the shop (to protect your customer). Sanitize all touch points, including:
Business processes to minimize transmission and spread of the virus
In addition to frequent deep-cleaning and sanitizing procedures inside your shop, there are process changes you can institute to minimize transmission of the coronavirus to your customers:
Protecting your customers is your top priority
Your customers are looking to you to provide the safest possible environment for them and for their vehicles. By doing everything possible and letting them know about it, you will put them at ease about having their cars worked on during this difficult time.