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Dealing With Staff Turnover

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing and able to serve your customers’ automotive repair and maintenance needs. When a tech leaves, it makes a hole in your organization that negatively affects your work flow, your cash flow, your profitability, your techs’ morale, and your...

Read more >

Keeping Your Techs Productive And Happy

Once that you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level. Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal. Productivity: it’s a...

Read more >

Managing Your Techs For The Best Results

Now that you have hired a team of outstanding techs of various skill levels for your shop, it’s time to put them to work. This is your labor force, and you must deploy it in such a way that you achieve these goals: Efficiency Profitability Customer satisfaction Employee buy-in Let’s take a look at some of the ways to manage...

Read more >

7 Mistakes To Avoid As Your Shop Approaches “The New Normal”

Many questions remain about how to approach the reopening of society in the wake of the COVID-19 crisis. There are potential minefields that can land you and your business in a lot of trouble, if you aren’t careful. Here are seven mistakes to avoid: Don’t ignore unresolved COVID-19 liability issues What happens if someone gets COVID-19 at your shop? The...

Read more >

An Increased Online Presence Can Be Your Competitive Edge In The Post-COVID World

Things have changed as a result of the COVID-19 crisis. Social isolation has sent the population online for information, access to other people, and even the food they need to survive. What are people doing online while they have been stuck inside? Video calls to connect with friends, relatives, and work colleagues Online grocery shopping Restaurant food delivery and takeout...

Read more >

How To Keep Your Shop Going When Money Gets Tight During The COVID-19 Crisis

Positive cash flow is essential. It lets you cover your rent or mortgage, pay your employees, buy parts and supplies, do the necessary marketing, and provide the technology that keeps it all running smoothly. The COVID-19 crisis has brought the economy to a standstill, throwing millions out of work and isolating them at home. How can your shop survive with...

Read more >

Three Ways to Build Trust with Your Customer

I’m sure if you have a shop that’s been around for years, you have some amazing relationships with your customers. How many have become your dear friends? How many people have brought their children to fix their cars with you?  You must know that the best marketing is word of mouth. A angry customer tells everyone about their experiences. The...

Read more >

Content Marketing: Why to Start a Shop Blog and Basics to Blog About

I’m sure you’ve heard the term “content marketing” and maybe assumed that it meant good pictures for social media or great tweets. There’s a reason bloggers are so successful and why major brands have a blog that’s regularly updated. The secret is that people love learning in a low pressure way. A blog post is the perfect way to educate...

Read more >

3 Facebook Ads Fundamentals for Shop Owners

Facebook is a two-headed beast: it can be a fantastic way to reach your ideal customer within a specific location, but unfortunately it can also be a money pit for many shop owners, as they don’t always use the features to reach customers in the most cost-effective way. That’s also totally not their fault! People make entire careers from creating...

Read more >

Dealing With Staff Turnover

To achieve high levels of performance in your shop, you need to have a complete staff of techs who are ready, willing and able to serve your customers’ automotive repair and maintenance needs. When a tech leaves, it makes a hole in your organization that negatively affects your work flow, your cash flow, your profitability, your techs’ morale, and your...

Read more >

Keeping Your Techs Productive And Happy

Once that you have your techs properly trained, working together toward the same goals, and aligned with your shop’s processes and procedures, you can move to the next level. Let’s take a look at what it takes to improve your techs’ productivity, and how to keep them happy as you work toward the achievement of this goal. Productivity: it’s a...

Read more >

Managing Your Techs For The Best Results

Now that you have hired a team of outstanding techs of various skill levels for your shop, it’s time to put them to work. This is your labor force, and you must deploy it in such a way that you achieve these goals: Efficiency Profitability Customer satisfaction Employee buy-in Let’s take a look at some of the ways to manage...

Read more >

7 Mistakes To Avoid As Your Shop Approaches “The New Normal”

Many questions remain about how to approach the reopening of society in the wake of the COVID-19 crisis. There are potential minefields that can land you and your business in a lot of trouble, if you aren’t careful. Here are seven mistakes to avoid: Don’t ignore unresolved COVID-19 liability issues What happens if someone gets COVID-19 at your shop? The...

Read more >

An Increased Online Presence Can Be Your Competitive Edge In The Post-COVID World

Things have changed as a result of the COVID-19 crisis. Social isolation has sent the population online for information, access to other people, and even the food they need to survive. What are people doing online while they have been stuck inside? Video calls to connect with friends, relatives, and work colleagues Online grocery shopping Restaurant food delivery and takeout...

Read more >

How To Keep Your Shop Going When Money Gets Tight During The COVID-19 Crisis

Positive cash flow is essential. It lets you cover your rent or mortgage, pay your employees, buy parts and supplies, do the necessary marketing, and provide the technology that keeps it all running smoothly. The COVID-19 crisis has brought the economy to a standstill, throwing millions out of work and isolating them at home. How can your shop survive with...

Read more >

Three Ways to Build Trust with Your Customer

I’m sure if you have a shop that’s been around for years, you have some amazing relationships with your customers. How many have become your dear friends? How many people have brought their children to fix their cars with you?  You must know that the best marketing is word of mouth. A angry customer tells everyone about their experiences. The...

Read more >

Content Marketing: Why to Start a Shop Blog and Basics to Blog About

I’m sure you’ve heard the term “content marketing” and maybe assumed that it meant good pictures for social media or great tweets. There’s a reason bloggers are so successful and why major brands have a blog that’s regularly updated. The secret is that people love learning in a low pressure way. A blog post is the perfect way to educate...

Read more >

3 Facebook Ads Fundamentals for Shop Owners

Facebook is a two-headed beast: it can be a fantastic way to reach your ideal customer within a specific location, but unfortunately it can also be a money pit for many shop owners, as they don’t always use the features to reach customers in the most cost-effective way. That’s also totally not their fault! People make entire careers from creating...

Read more >

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