Cars never break down at convenient times.  For Jacquie Kemmerer, it was especially difficult timing.  She lives in San Tan Valley, Arizona and she was in a military funeral procession on the way to the cemetery in her Jeep Cherokee when, as as she puts it “the radiator literally blew up”.  

She wasn’t in her own neighborhood, so she didn’t know what shops were nearby or whom she could trust.  She called her insurance provider, USAA, to see if they could offer her any suggestions.  They referred her to a RepairPal Certified shop nearby, Sun City Exxon Auto Care.  Jacquie called the owner, Raymond Sanchez, and explained her situation.  He immediately sprang into action, making Jacquie a priority.  He towed her car to his shop, changed the radiator and the hoses and got the job done the same day.

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But Jacquie’s woes weren’t over.  A few days later, fluid was leaking from her vehicle.  She called Sun City Exxon to explain and get a recommendation for a shop nearer to her home, but they insisted on taking care of her, towing her Jeep back to their shop and fixing the new issue for free.  After doing a diagnosis, it turned out that her transmission line was the issue.  After they expertly and quickly repaired this issue, Jacquie was back on the road, just in time to see family and friends before being deployed overseas.

Jacquie is a member of the United States Navy, serving the United States as Master At Arms and is now deployed on the African continent. She has seen her fair share of the world, and has encountered many difficult situations, but she describes the break down of her car as “dire” and said that she will refer all her friends to RepairPal and Sun City Exxon because of their service, kindness and professionalism.  Stories like this help to validate and reinforce the quality of RepairPal Certified shops.  We are delighted to serve USAA members, and all consumers who need our help, with our nationwide network of the best repair shops in the country.

Depicted below is Jacquie doing security for a military sealift command ship stationed near Kuwait during a previous deployment.

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The Author

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Kathleen Long

VP/GM Shop Network

Over the course of her career, Kathleen Long has provided thousands of practical solutions to small and medium sized businesses to help them grow and thrive. From 2010–2014, Kathleen was VP of Customers at Bill.com. Prior to that, Kathleen worked at Intuit and PayCycle, helping to grow and develop what ultimately became the largest online payroll service in the US. In each case, Kathleen built and developed world class, award-winning sales, success and support teams, experiences and strategies. Kathleen delights equally in mentoring and developing employees, and has enjoyed watching many achieve great success.

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