Category Archive Testimonials

mm Byshopmarketing

All American Auto Repair Gains Traction with Google and New Customers After RepairPal Certification

Kevin Millard’s 23-year-old repair shop survived Hurricane Andrew and the 2008 economic collapse, but he wasn’t sure if he could beat the odds of getting found on Google once people stopped relying on the yellow pages. He tried every kind of social media and online ad service to find new customers, but nothing performed as well for his business—or his revenue—than RepairPal.

 

“If you underestimate your online presence, then you are behind the curve.”

 

 

 

ABOUT ALL AMERICAN AUTO REPAIR

All American Auto Repair was established in 1994 and has been providing Boca Raton and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are led by an ASE certified master.

 

 

THE CHALLENGE

“In the old days, we used mail,” Kevin says. Today, things are different. “If someone wants a repair or anything like that, the first thing they do today is go on the phone and Google it.”

After discovering Yelp and consumer search almost by accident after a conversation with his bank manager, Kevin ditched the paper marketing and put all his efforts into creating a strong Google and social media presence. However, Kevin quickly realized he’d never get the kind of impact he needed on his own, especially when relying on the kind of customers most willing to leave spontaneous reviews—those who complain.

When the opportunity came to align his shop with RepairPal’s powerful search engine ranking and impressive referral network, he didn’t hesitate.

“I realized I had to align myself with major players in the search engines. I couldn’t do it by myself.”

THE PROCESS

Once Kevin’s shop was certified by our team as meeting the rigorous quality, training, and customer service standards, Kevin completed his RepairPal shop listing. By “piggybacking” on RepairPal’s more powerful Google ranking (with 4+ million monthly visitors), All American Automotive soon saw an increase in their own website ranking to an impressive 49/100 on the industry-leading Moz search ranking scale.

But the best part, Kevin says, are the direct referrals from RepairPal’s Fair Price Estimator.  

“If someone is looking to get a repair done and how much it costs—boom!—RepairPal pops right up. And if we’re nearby, then we drop into the top spot.”  Kevin’s shop averages 10 new customer contacts (either calls or emails) from new customers each month. The repair orders that come from these leads are for high-dollar repairs, with one recent tow resulting in an $1800 repair order.  

The Shop Dashboard allows Kevin to listen to recorded calls from RepairPal leads and better train his staff. This keeps his team in a constant state of self-improvement, learning in almost real-time how to delight the customer from first call to cashout.


THE OUTCOME

“The amount of money that I’ve received from RepairPal online leads is phenomenal. It really is. I just can’t say enough about it.”

In addition to the real dollars and cents in new customer ROs All American Auto Repair gains every month, they’ve also garnered dozens of positive reviews from verified customers. This direct feedback attracts more new customers as well as helps them make their service even better.

For instance, now they update customers every 30 minutes via text or email when the car is actively being worked on. This one small change in their service is a huge perk to their customers, and it shows in their sustained 90% customer satisfaction score.

At a time when small businesses struggle to compete in the online world, great shops like All American Auto Repair demonstrate the lucrative rewards of quality work and the trusted seal of approval from RepairPal.

Get Certified, Get New Customers

ByRepairPal Guest Author

See RepairPal Results from Real Owners!

“We get work and new customers from RepairPal referrals! RepairPal is a very polished operation and reflects well on the industry.”

– Bill Dougherty, Bosch Car Service Owner, Dougherty Automotive Servicesmini bosch
West Chester, PA

 

 

“With RepairPal, I see an increase in work coming in the shop and I think it’s great is that potential customers can see my verified reviews!”

mini bosch– Bernie Oliveira, Bosch Car Service Owner, Bernie’s Automotive
Doraville, GA

 

bryan“Bottom Line: RepairPal is getting us new customers to our shop.”

– Bryan Gossel, Jasper Shop Owner,BG Automotive
Fort Collins, CO

 

thomasRepairPal is paying off!

– Thomas Streife, Jasper Shop Owner, A-1 Quality Car Care
Palm Springs, FL

 

mark fonte“RepairPal brings me lots of calls. Many are good. Some are out of the park great.”

– Mark Fonte, Jasper Shop Owner,Dennis Automotive / Automatic Transmissions
Kenner, LA

 

GavinWe have seen a sharp increase in the number of conversions from caller to customer in the past weeks, some driving for 30 miles each way due to our reviews on the RepairPal site.”

– Gavin Wray, NAPA AutoCare Center Owner,Wray’s Auto Service
Holiday, FL

 

“Plain and simple, I like RepairPal because we are getting results.

 – Allen Barghi, NAPA Service AutoCare Owner, Certified Auto Repair Specialist
Pasadena, CA

           

“Great customers have found us for the first time. RepairPal offers awesome search engine power.”

– Cody Morelock, NAPA AutoCare Center Owner, Advanced Automotive
Redding, CA

 

barb

I like the RepairPal Certified program. It helps get cars in my bays and gives the client peace of mind.”

– Barbara Kinder, NAPA AutoCare Center Owner,Autotech Auto Center
O’Fallon, MO

 

“RepairPal is one of the reasons why we are busy, and I admit your program is working. We had a tow in today from an insurance company that came from RepairPal’s program. Thank you for holding my hand long enough to make me try it out. I am a believer.”

– Jim Maddox, NAPA AutoCare Center Owner, Jim’s Automotive
Albuquerque, NM

.

lee“I am grateful to be a part of your network and thankful for the spectacular people I get to work with. Once again just a big THANK YOU for hard work and effort in this great opportunity!”

– Lee Weatherby, NAPA AutoCare Center Owner, Accurate Automotive
Mesa, AZ

 

“I get a great return on investment. RepairPal does generate traffic and gives us the ability to track the success of those leads. They charge a fair fee for monthly usage and a scaling rate for successful conversions into customers.”

– Brad Updegraff, ATI Service Advisor, Dave’s Ultimate Automotive
Austin, TX

 

Ken Steinbach“RepairPal is a quality organization. They delivers what they promise.”

– Ken Steinbach, ATI Shop Owner, Caton Auto Clinice
Catonsville, MD

.

 

“I really like the professional look of the RepairPal site. The explanations are accurate and prices are within my range.

– Lance Buick, ATI Shop Owner, Auto Statione
Omaha, NE

 

“Results have come in immediately! This is a great program that gives us outside credibility.”

– Brett Clancy
Meridian, ID 

 

 

“It brings in way more business than it costs.”

– Cory Beilharz
Knoxville, TN

 

ByEric Lawton

See RepairPal Results from Kukui Shops!

RepairPal makes sense and has been a great partner for our business. We have already recommended RepairPal to several hundred shops through ATI.”

– Lee Weatherby, Kukui Customer, Accurate Automotive
Mesa, AZ

 

“Bottom Line: RepairPal is getting us new customers to our shop.”

– Bryan Gossel, Kukui Customer, BG Automotive
Fort Collins, CO

 


“I think that the RepairPal algorithm for calculating approximate repair costs is a great product for preparing consumers for what to expect, and we find the leads RepairPal provides are ready to buy, which helps our sales process.”

– Dave Long, Kukui Customer, Dave’s Auto Repair
Palo Alto, CA

.

“RepairPal offers me strong ROI results.”

– Danny Chan, Kukui Customer, The Garage
San Francisco, CA

 

ByRepairPal Guest Author

See RepairPal Results from CBA Owners!

brettclancy.

“Results have come in immediately! This is a great program that gives us outside credibility.”
– Brett Clancy 
Meridian, ID

.

.

Cory Beilharz.

“It brings in way more business than it costs.”
– Cory Beilharz 
Knoxville, TN
  

.

scott

.

“Before we even had our final meeting with you, we already got a call. You’ve already paid for our first month’s bill!”
– Scott Lilie
Wake Forest , NC

.

 

ByRepairPal Guest Author

See RepairPal Results from ATI Shops!

 

RepairPal makes sense and has been a great partner for our business. We have already recommended RepairPal to several hundred shops through ATI.”

– Lee Weatherby, ATI Shop Owner, Accurate Automotive
Mesa, AZ

 

“I get a great return on investment. RepairPal does generate traffic and gives us the ability to track the success of those leads. They charge a fair fee for monthly usage and a scaling rate for successful conversions into customers.”

– Brad Updegraff, ATI Service Advisor, Dave’s Ultimate Automotive
Austin, TX

 

Ken Steinbach“RepairPal is a quality organization. They delivers what they promise.”

– Ken Steinbach, ATI Shop Owner, Caton Auto Clinice
Catonsville, MD

.

 

“I really like the professional look of the RepairPal site. The explanations are accurate and prices are within my range.

– Lance Buick, ATI Shop Owner, Auto Statione
Omaha, NE

 

Open
Close google wordpress

Google+


Widget Sidebar Title