How it works

We created RepairPal to take the mystery out of auto repair. Our goal is to connect consumers with the best auto repair shops across the nation. We send many of these customers to RepairPal Certified Shops, knowing these shops will give them a superb car care experience marked by transparency and trust.

New Customers

Website referrals

9-12 Average Monthly Calls New incoming customer contacts from RepairPal.com. Once your shop becomes certified, it’s time to show customers how awesome you are. You and your dedicated success manager will work together to complete your shop profile. We’ll help you post photos and optimize your listing so customers can find your profile on Google…
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Partners referral

In addition to RepairPal.com, we have optional partner and tow programs which provide more avenues for new customers. Our optional partner programs bring in repairs from insurance companies, extended warranties and tow programs. Partners like CarMax®, The Warranty Group, USAA® and others trust RepairPal with their customers.
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Building trust

Estimator/Trust

Our price estimator educates consumers about the fair cost of auto repair. Use this tool as a support mechanism to ensure your customers don’t leave the shop feeling like they overspent. As an industry professional, you already know about the RepairPal Certification and its effect on your credibility; did you also know that by incorporating…
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Shop Profile

Once your shop becomes certified, it’s time to show customers how awesome you are. You and your dedicated success manager will work together to complete your shop profile. We’ll help you post photos and optimize your listing so customers can find your profile on Google and see what you have to offer. Your profile delivers…
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Content/Social

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Partnering with You

Dedicated Success Manager

We are invested in your growth and our team of dedicated success managers partner with you to improve your customer conversion and increase the value you get from RepairPal.
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Training

If lack of training has been your barrier to certification, RepairPal can help. Your techs now have easier access to training, at no cost to you. Upon completion, your shop is one step closer to certification.
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Shop Analytics

Certification Report

Fine-tuning processes in just a few areas can often dramatically improve sales and productivity for a repair shop — if the data to make those fine-tuning decisions is available. Small upgrades that can add up to big revenue boosts for repair shops. However, most shops don’t have access to the high-priced consultants who analyze shop…
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Dashboard

We created the dashboard to allow you to track and respond to all your RepairPal customer activity in one convenient location. You’ll be able to review calls, see appointments and bookings, and manage your profile.
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