Auto Shop Tips
Auto Shop Tips

August 3, 2018

Dealing with Emotional Customers – A Guide

Customers who feel worried, anxious and upset can be difficult to deal with. The effort drains your energy and puts a kink in your day. Words are powerful — we know that. But the right words are even better. The best thing you can do for an emotional customer is to tell them exactly what...

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June 18, 2018

Why Training Will Help You Get and Keep Skilled Techs

Ask a typical shop owner what the best way to keep techs loyal is, and the most common answer will be “money.” But this isn’t correct — it’s been proven wrong countless times in other industries. Numerous studies have been conducted to learn what motivates employees. When asked to list the 10 things most important...

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December 27, 2017

10-Point Checklist to Get More Customers and Higher Income in 2018

You get so busy during the day running your repair shop that it's sometimes hard to find the time to take a step back and plan for a more prosperous future. That's why we created this simple checklist to help you quickly and accurately review your shop's annual performance in... Attracting new customers Getting more...

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